Shipping and Returns
We will endeavour to ship your order within 2-3 weeks of being placed. Please see the description of each product for the estimated production time of each product. Please note, we are experiencing slight delays due to Covid-19. If you are purchasing an item for a special occasion, please be in touch and we will do our best to have it completed for you in time.
We offer free standard shipping within Australia. For orders placed using standard shipping, please allow 2-8 business days for your parcel to arrive. We have a flat rate of $20 for express shipping within Australia using AusPost. For orders placed using express shipping, please allow 1-4 business days for your parcel to arrive. You will receive a tracking number after your parcel has been sent.
We offer international shipping, where the cost is calculated at checkout. For international shipping, Stevie & Sol does not take any responsibility for any potential costs incurred from customs duties, foreign taxes or any other charges imposed by the country of origin or destination. These fees rest solely with you, the buyer.
Please note, due to COVID restrictions, all carrier networks are experiencing delays due to large volumes. Please understand that while we will ship your order within 2 weeks of being placed, please allow for shipping delays (in some cases, 10+ additional business days).
Please ensure that the shipping address provided on your order is correct and that someone will either be there to receive the item, or the location is secure. Stevie & Sol does not take any responsibility for lost or stolen packages.
As our pieces are personalised and made to order, we are unable to accept returns or exchanges on any products due to change of mind. If, however, you have made an error with your order design online, we are able to alter your order within 48 hours. This allows you to place an order with any modifications necessary, at no extra costs. For more information, please contact us here or email us at email@example.com and one of our team members will be in touch as soon as possible.
We pride ourselves on producing high-quality products, and an equally high-quality customer service. We want to create perfect pieces made perfectly for you – which is why we offer a one-year warranty in the event of “wear-and-tear”. We will happily repair any manufacturing faults at no cost within 6 months of purchase. However, it our policy that your piece is returned for inspection before we agree to the repair.
If you would like to request a return, please email us with details of your order including order number, reason for return as well as corresponding images, within 14 days of receiving your item. If your order is approved for return, your item must be returned within 14 days of this approval.